The Business Brain Weekly Round Up
Hello Reader
—pull up a chair, we’ve got a couple of good ones for you this week.
In Episode 674, we dig into the tricky art of handling customer problems without setting fire to future opportunities.
Burned bridges might feel satisfying in the moment, but they can cost you more than you think.
Then in Episode 675, we get a little meta and introduce something brand new: the Business Brain itself is now alive, ready to answer your questions using over a decade of our episodes, stories, and strategies.
Yep—our brain is now your brain.
Weekly Episodes
Customer Problems and Burning Bridges
Business Brain 674
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Episode 674 Rundown: Turn Problems Into Loyalty
Dave and Shannon remind us of a hard truth:
A mistake or misunderstanding doesn’t have to burn a bridge—unless you let it.
When a customer’s frustrated, your response can turn a potential breakup into a stronger bond.
The key? Address both the problem and the person.
Here’s your playbook:
1️⃣ Listen without interrupting—let them feel heard.
2️⃣ Own the issue—even if you didn’t cause it.
3️⃣ Fix it quickly and clearly.
4️⃣ Follow up a few days later to check if they’re satisfied.
Customers don’t just remember the issue—they remember how you made them feel. Handle it well, and you don’t just keep their business… you earn their trust.
Go Even Deeper:
☕️
Problem Solving: The Core of Business Success
Watch Now
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🧠
Your Customers Expect Disappointment
More Here
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🔎
Time Can Be The Killer Of All Deals
Learn More
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Between Business Brain Episodes
Mid or post show?
Episode 675
The Business Brain is Alive
Business Brain 675
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🧠 Meet the New Business Brain—Now Powered by AI
Imagine if you could tap into 11+ years of Business Brain conversations, strategies, and lessons… in seconds.
Now you can.
We’ve turned our entire back catalog into a living, searchable Business Brain—built to answer your questions, spark ideas, and give you tailored entrepreneurial insights 24/7.
Whether you’re stuck on a decision, looking for a growth strategy, or just curious how we’ve tackled a topic in the past, the Business Brain AI is ready to help.
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Tech Tips of The Week:
Stop using your inbox as your to-do list.
Your email is a communication tool, not a task manager.
If it requires action, move it to your actual system:
Task list
Calendar
Project board
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Finance Friday
One of the smartest cash management moves you can make is to physically separate your operating cash (for daily expenses) from your reserve cash (your emergency fund).
By keeping reserves in a different account, you protect it from “accidental” spending and keep it psychologically untouchable.
This small discipline can mean the difference between riding out a rough quarter or scrambling for survival.
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FridAI
SOP Creator
"Act as an operations consultant. Turn my process for [task] into a step-by-step Standard Operating Procedure that any team member could follow without help." Time Management Fix
"Act as a productivity coach. Here’s my daily/weekly schedule: [list tasks]. Optimize it for efficiency and prioritize high-impact business activities." |
If you caught both episodes this week, you’ve walked away with a playbook for preserving relationships, a reminder that every bridge you keep intact is a future opportunity, and a brand-new tool—the AI-powered Business Brain—to help you tackle challenges on demand.
From smart conflict management to tapping into over a decade of our best ideas, you’re now armed with insights to think sharper, act wiser, and keep your entrepreneurial edge.
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Dave Hamilton & Shannon Jean
Business Brain
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