The Business Brain Weekly Round Up
Hey Reader,
You know the drill—another week, another round of business wisdom, accidental genius, and real talk from your favorite entrepreneurial tag team.
This week, we tackled two universal truths: people are gonna cancel, and strangers have opinions...and sometimes they're actually valuable!
Whether you’re managing your calendar or your creative energy, we’ve got you covered with a fresh dose of Business Brain.
Weekly Episodes
Let Them Cancel and Don't Make Excuses
Business Brain 654
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Put Episode 654 to Work:
Your business should make it easy for customers to leave—and even easier for them to come back. Customer service isn’t just a department; it’s the whole business.
And if something’s not working?
Don’t make excuses. Make adjustments.
Every Business Is a Customer Service Business
Adaptability = Survival
Adjust, Don’t Excuse
🧪 Try This:
- Role-Play: Practice how your business handles a cancellation call—do it once the wrong way, then the Business Brain way.
- Team Challenge: Pick a clunky process in your business and brainstorm one way to make it easier or more customer-friendly.
- Mini Project: Create a 3-step plan for upgrading one of your outdated systems or workflows.
💬 Ask Yourself (or Your Team):
- What would happen if we made it easier for customers to leave?
- Are we clinging to old systems out of habit or necessity?
- What excuse are we making today that we could replace with an adjustment?
Go Even Deeper:
FridAI + Projects and Strangers
Business Brain 655
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Take Action with Episode 655:
Step Outside Yourself – Literally:
Imagine you’re a stranger walking into your own business or life. What looks chaotic? What’s inefficient? What would confuse a new hire or partner?
✅ ACTION: Write a short paragraph explaining your daily routine to ChatGPT and ask, “What would a systems-minded entrepreneur improve here?”
Personal Business Audit – Powered by AI:
Don’t wait for a mastermind group to give you feedback—ask the AI.
✅ ACTION: Feed ChatGPT real business data: your to-do list, calendar, or meeting notes.
Ask it:
- Where am I spending time inefficiently?
- What could be delegated?
- What’s missing from my revenue strategy?
Build a “Fridai-Style” AI Workspace
Inspired by the episode, create project-based conversations in ChatGPT:
- 🗂️ Marketing Ideas
- 🔍 Customer Feedback
- 💸 Cash Flow Projects
- 🧠 Mind Sweep / Mental Clutter
✅ ACTION: Start 3 AI chats, name them like projects, and drop relevant content into each. Ask ChatGPT to summarize trends or recommend improvements.
Use AI Where It Actually Moves the Needle
AI is great for:
- Handling repetitive customer questions
- Summarizing team meetings
- Drafting blog posts or email responses in your voice
✅ ACTION: Upload a past business email or transcript and ask ChatGPT: “How would I say this more clearly and in my tone?”
Know the Boundaries
Not all platforms are private. Not all AI outputs are right.
✅ ACTION: For anything confidential, anonymize data. And always apply human judgment to AI suggestions before implementing.
🛠️ Activity:
Create one ChatGPT conversation titled “My Business Brain”. Dump in a current challenge or decision you’re facing (ex: hiring, marketing, burnout). Ask:
“What would a successful entrepreneur see here that I’m missing?”
Take one suggestion and implement it within 7 days.
Go Even Deeper:
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🎨
Use ChatGPT to Outsource & Prioritize Work Fast
Learn More:
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📘
Create Your Own AI Tech Support with ChatGPT!
Learn More →
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Tech Tips of The Week:
Feeling overwhelmed by your to-do list? Use this ChatGPT prompt to block time & outsource client work:
Snap a pic of your planner
Ask: “How can I prioritize & what can I outsource?”
Let AI map your day
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Master the 80/20 of Profitability
🔍 Not all revenue is good revenue.
Run this quick analysis:
- List your top 10 customers.
- Calculate profit per customer—not just revenue.
- Drop or reprice the bottom 20%.
Focus on what scales profitably, not just what sells.
Know Your Customer Acquisition Cost (CAC)
📈 Growth is great—but only if it’s sustainable.
✅ Action: Calculate how much you spend to get each new customer.
Then compare it to their lifetime value (LTV).
If CAC > LTV, you’re buying loss.
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Leveraging AI for Self-Reflection
By feeding our conversations, ideas, and business data into AI platforms like ChatGPT, we can gain valuable insights into our own patterns and potential areas for improvement.
For instance, when we asked ChatGPT to analyze our life based on our interactions, it highlighted five key areas:
1. Mental Clutter: Streamlining decision-making processes and reducing context switching.
2. Health Stack: Focusing on physical well-being to support mental acuity.
3. Delegation Gap: Identifying tasks that could be offloaded to free up time for high-value activities.
4. Quiet Moments: Carving out time for reflection and strategic thinking.
5. Money Mindset: Reassessing financial strategies and goals.
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So whether you're gracefully letting folks cancel without spiraling into excuse-land, or figuring out how to protect your Friday flow from project overload and keyboard critics, remember—we're here to help you work smarter, not harder.
Hit that follow button, share with a fellow overthinker, and keep flexing that Business Brain.
See you next week!
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Dave Hamilton & Shannon Jean
Business Brain
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