Hello Reader
Another week, another batch of brain fuel!
We’ve been stirring the entrepreneurial pot with fresh insights, unexpected laughs, and the occasional “Wait, why didn’t I think of that?” moment.
Whether you’re building your empire from a coffee shop or managing your side hustle between soccer games, we’ve got something in this week’s roundup to make your business brain buzz.
Weekly Episodes
Everyone Is A Customer
Business Brain 634
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Episode 634 Lesson: Expanding the Customer Service Mindset
Understand the importance of treating all business stakeholders as customers to enhance relationships and improve business outcomes.
1. Redefine "Customer": Recognize that customers include not just paying clients but also employees, suppliers, and service providers.
2. Benefits of a Broader Customer Approach: Improved relationships can lead to better deals, increased loyalty, and a more supportive network.
3. Attention and Reciprocity: Building positive relationships encourages stakeholders to prioritize your needs.
How To Start:
1. Stakeholder Mapping: Identify all stakeholders in your business, including employees, suppliers, and service providers. Consider how each contributes to your business's success.
2. Relationship Building: Treat employees as customers by creating a supportive and engaging work environment. Foster strong relationships with suppliers and service providers by showing appreciation and understanding their needs.
3. Regular Check-Ins: Schedule regular, informal check-ins with stakeholders to maintain open communication and show appreciation. Use these opportunities to offer help and express gratitude for their contributions.
4. Personalization: Tailor your interactions to each stakeholder's preferences and needs, making them feel valued and understood.
5. Feedback Loop: Encourage feedback from all stakeholders to continuously improve your approach and address any concerns promptly.
Automate Everything
Business Brain 635
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Episode 635 Lesson: Enhancing Productivity Through Automation
Objective: Learn practical strategies to automate daily tasks, thereby increasing productivity and reducing mental load.
1. Understanding Automation: Recognize the value of automating repetitive tasks to save time and mental energy.
2. Simple Automation Techniques: Explore basic automations like smart home lighting and motion sensors.
3. Email Efficiency: Utilize Gmail templates and plus addressing to streamline email management.
4. Scheduling Tools: Implement tools like Calendly to automate appointment scheduling and reduce back-and-forth communication.
5. Leveraging AI: Use AI tools like ChatGPT to learn and implement automation strategies.
Activities:
1. Identify Automatable Tasks (10 minutes):
- List daily tasks that could be automated. Consider both personal and professional activities.
2. Create an Automation Plan (15 minutes):
- Choose one task and outline a plan to automate it using available tools or technologies.
3. Email Management Exercise (20 minutes):
- Practice setting up Gmail templates and using plus addressing to organize and track emails.
4. Scheduling Automation (15 minutes):
- Set up a Calendly account and create different types of appointment slots with specific parameters.
5. AI Exploration (20 minutes):
- Use an AI tool to ask questions about automating a specific task. Refine your queries based on the AI's responses to achieve the desired outcome.
Homework:
Implement one automation in your daily routine and document the process and results over a week.
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Business Brain Tech Tips of The Week:
1️⃣ Cloudflare for Domain Management: Switch to Cloudflare to register and manage your domains. It's cost-effective, secure, and offers lightning-fast DNS. Protect your online presence and save money in one move!
2️⃣ Separate Hosting from Domain Registration: Keep your domain registration and hosting services separate. This gives you more control and flexibility, especially if you need to switch providers. Don't let your business go offline because of provider issues!
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Mini-Lessons of The Week
Finance Friday
1️⃣ Dynamic Pricing Strategies: Leverage AI-driven tools to adjust your pricing based on market demand and competitor analysis. 🤖
2️⃣ Automated Financial Forecasting: Use advanced software like Adaptive Insights or Anaplan to automate your financial projections.
3️⃣ Smart Tax Optimization: Implement tax automation solutions that integrate with your accounting software to identify potential deductions and credits.
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FridAI
Feeling overwhelmed?
Start small:
1) Pick one daily task that annoys you.
2) Research simple automation solutions (AI assistants like ChatGPT can help!)
3) Implement and observe the impact
We want to keep up with your journey! Send in what you choose and how it worked to feedback@businessbrain.show
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We Made The List!
We are so excited to announce we have been chosen as on of Feedspot's Top 90 Small Business Podcasts!
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That’s a wrap for this week’s treasure trove of tips, stories, and the occasional mic drop.
If something sparked a new idea—or even just a good chuckle—hit reply and let us know.
We love hearing from our fellow business brains.
Until next week, keep your margins fat, your tech smart, and your mindset scrappy.
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Dave Hamilton & Shannon Jean
Business Brain
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